Student Technology Assistants
Many institutions use student assistants to assist in their computing labs and provide other technology services at a modest level. A few institutions have built programs that far exceed most others by simultaneously
– raising the quality and level of technical service within the institution and
– providing exceptional educational opportunities to the participating students.
These outstanding programs differ in many ways, but share most of these characteristics:
- Demonstrably improve the level and quality of information technology support services at dramatically lower cost than any other option;
- Train many students in technical, consulting and organizational skills;
- Rely on (and develop) the ability of students to supervise, train, and manage other students;
- Include students from both technical and non-technical majors;
- Provide service learning options for participating students;
- Allow many students to experience the benefits of “learning by teaching”; and
- Enable many technology support professionals to spend more time providing services that make better use of their expertise.